WELCOME TO BATT3 FAQ

Here AreThe Most Frequently Asked Questions.

We get it, sometimes you have a question about products and services. Here are some of the most frequently asked questions. If you don’t see the question you wanting to ask, give us a ring. We’ll work to make sure your questions about BATT3, and our products, are answered.

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Why should I trust BATT3?jmorrison2023-04-30T01:40:38+00:00

Why should I trust BATT3?

We are a solution provider that understands the challenges associated with fulfilling the needs of the modern fire service. We built our solution because we use it ourselves every day. We also realize the trust our clients have in us when they put us in their command post, or daily staffing operations. Our solutions are stable, effective, and can make a difference.

Is unlimited customer support included?jmorrison2023-04-30T02:14:57+00:00

Is unlimited customer support included?

Absolutely! We know the frustrations of having a challenge with software, and we are here to help. We offer top-tier support to all of our clients for no additional charge. It is ridiculous (and should be illegal!) to pay a company to support the program they sold you.

Can I get help with setup?jmorrison2023-04-30T02:16:01+00:00

Can I get help with setup?

We sure can. When you sign up as a client, we take your onboarding very seriously. Many departments find our setup very easy and don’t require any additional set up help. If you do need help to get up and running, we are here for you.

Does your software require the internetjmorrison2023-05-06T19:32:45+00:00

Does your software require the internet

The web-based FireRoster.com scheduling solution is reliant on an internet connection. The ICx and RehabPro applications are locally installed on the device and will work when internet connections are not available. Of course, you will need internet for some of the syncing functions for these programs.

Does your software work on iOS and Android?jmorrison2023-05-06T19:35:06+00:00

Does your software work on iOS and Android?

The two installed programs, ICx and RehabPro, are built for for the Windows operating system. They are not currently available for iOS or Android. The web application, FireRoster.com works on all internet connected devices including iphones, ipads, android phones, and android tablets.